A Complete Solution for Service Industries

GLOVIA® OM is a robust. Fully equipped Field Service management solution, with a comprehensive catalog of features to manage work orders, track parts & inventory, scheduling optimization, resource and skill management, robust easy to use reporting, all on an easy to use cloud-based user interface.

GLOVIA® OM’s closed looped solution is the answer for all service related operations from Sales, service, and Financial transactions.

Eqipment Assets

Solution Highlights

Site, Asset Management with Asset Hierarchy:

Track the service history:

Recurring service needs:

Quick Quotation via Service Templates:

Skills/certifications management for service engineers:

Business Hours

Availability and Set Appointments

Parts availability, tracking and inventory management:

Parts check in/out:

Service fulfillment and recording actuals (parts, labor and additional charges):

Track the service tasks though Service Checklist:

Billing/ payments, Warranty claim/ split:

Service Exchanges

Product Harvesting

Key Benefits

GLOVIA® OM offers key features and functionality that service organization require to run a Steller service operation. From asset, parts and inventory management, to intelligent resource and skill management.

GLOVIA® OM also offer automation to assigning work and task and giving managers a 360 degree view of their teams, their customers and service history from anywhere and on any device.

GLOVIA® OM Addresses Common Service Operation Challenges Today

GLOVIA® OM address the common challenges face within service operations today. According to Vital Field Service Management Statistics: 2020/2021 Analysis of Data & Market Share, the top 5 challenges in field service operations today include:

Fujitsu Chart

GLOVIA® OM address these challenges with it’s comprehensive suite of features, intuitive user interface and robust inventory management capabilities.

GLOVIA® OM Gives you the competitive Advantage

Comprehensive Asset Management

  • Access to Service Manuals
  • Visibility into Service History
  • Recalls
  • Warranty Claims

Stellar User Experience

  • Knowledge Base
  • Access to Service Manuals
  • Real Time event tracking
  • Email and Text Alerts
  • Training Videos

Inventory Management

  • Parts Availability
  • Trunk Stock
  • Parts Request

In today’s world of evolving technologies, digital transformation, and keeping aligned with customers’ expectations, managing field service operations be challenging. The field service management market is forecast to grow of 11%. With an estimated value of $3 billion in 2020 will reach $5.1 billion by 2025. (Markets and Markets, 2020).

To remain competitive, organizations need to understand what their service customers want, and they must to meet their service organizational needs to remain competitive in this growing market. Customers want convenience, real time insights, and they want to feel valued. ReachOut, 2020 discovered that 89% of customers want to see modern, on-demand technology applied to their technician scheduling, and nearly as many customers would be willing to pay a premium for it.

Internal teams and managers require the right solutions to manage it all. Verizon Connect reports that 61% of fleet managers think that the most important feature of any FSM software is its ability to capture customer information and job details and automatically update records.

Empowering all Service Persona’s

GLOVIA® OM empowers all personas within a service operation to run more streamlined processes, increase profitability and obtain better insights into their service operations.

GLOVIA® OM’s field service modules offers added operational efficiencies with value added benefits of automation, robust reporting and AI capabilities.

Key Features

  • Integrate with Demand and supply planning
  • Automatic recurring service request
  • Direct integration with part procurement
  • Multi-level Asset management
  • Real time inventory inquiry for parts
  • Track service tasks completion
  • Set Appointments
  • Assembly Deassembly and Manufacturing
  • Contract Management
  • Service Template
  • Service Checklist
  • Service Engineer
  • Business Hours
  • Parts Check in/out
  • Service Checklist
  • Skills and Certificates
  • Scheduling
  • Inventory Inquiry
  • Resource Management
  • Service and Maintenance Contract Management
  • Record Actuals
  • PDF Documents
  • Product Recalls
  • RMA; Disposition and Repair
  • Preferred Service Engineer to Customer’s Site
  • E-signatures
  • Billing and payments
  • Generate Invoice
  • Warranty Management
  • Integrate with Accounting System

Related Resources

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