D2C Channel Management

Enable D2C and Connect Directly with your Customers

Manufacturers are continuously looking to disrupt their industry and GLOVIA^® OM is one of the best tools to ensure success in the D2C space. Since one of the key focus areas for Manufactures in the D2C space is to ensure their Customer’s Experience (CX) matches the quality of their products, we’ve worked to fill that gap with a solution that meets their unique needs.

GLOVIA® OM D2C Channel Management provides businesses with:

• An order management system that captures pre orders, subscription orders, sales orders and returns
• A powerful pricing engine that can orchestrate pricing, tax, shipping charges, promotions and discounts, coupons and loyalty calculations across all channels
• The ability to accept multiple common payment methods like Credit, Debit cards, loyalty rewards, coupons and digital payment solutions such as PayPal as well as accept new payment methods such as Bitcoin and Apple Pay
• An AI (Artificial Intelligence) powered Intelligent Allocation and Multi-ship engine that will ensure adherence to the delivery promises of the D2C channel. It will manage optimized fulfillment routing based on a combination of factors from supply and demand attributes
• The capacity to track an order through its entire lifecycle starting from order creation, inventory reservation, and fulfillment process like Pick, Pack and Ship
• Accurate inventory visibility and product availability information in real-time
• A rich set of API’s for connecting with different systems that enable the end-to-end D2C journey
• Access real-time actionable analytics, delivered at the fingertips of the key users to drive data driven decision points in the D2C journey
• Effective use of the full network of inventory and accurate inventory/order information, thereby improving customer experience
• Reduced complexity by masking internal systems and processes from the consumer
• Enhanced data collection to enable effective marketing strategies
• The flexibility for future growth by adding more D2C channels to the landscape
• The ability to capture sales that would be lost before, through efficient use of network wide inventory