Deliver seamless, delightful purchase experiences to your customers in-store and online.

Empower Teams at all Customer Touchpoints

Through your direct (customer service, sales, agents, resellers) and indirect (back office operations, inventory management associates) channels.

Enable Intelligent Order Routing and Multi-shipping

Order routing and multi-ship choices that follow your business rules and priorities to help lower costs, balance inventory, and improve customer satisfaction.

Enrich eCommerce platforms

Bridge the gap between your ecommerce platform and your existing back-office process through exemplary order and inventory orchestration. All without ripping and replacing legacy solutions.

Support Dealer and Agency models

Effectively position inventories for your dealer and agency channels to match demand, maximize revenues and minimize inventories.​

Seamlessly Integrate with Marketplaces

Support any modern marketplace with open APIs. Create improved inventory visibility, increase revenue, and provide exceptional customer experience.

Robust Real-time Analytics

Access reporting and analytics from multiple order channels to generate real time reports. React to real time market conditions at lightning speed .

GLOVIA OM powers crucial processes and touchpoints in your customer journeys

Customer Journey on GLOVIA

We needed a system that could be many different things and execute against different modes of transportation and many different types of customer experience while staying consistent. We also wanted to manage the inventory within the network and not just orders - transfer when needed and reallocate when needed.

Scott Blankenship
Customer Care Manager, Royal Canin

GLOVIA OM order and inventory orchestration enables tracking of millions of products across thousands of locations, allowing you to connect and fulfil the right product for the right customer from the right location.

GLOVIA OM Retail Features

Comprehensive Order Management

CRM and Loyalty Management

Real-time Inventory Visibility

Multiple Fulfillment Options

Enhanced quoting capabilities

Robust Pricing, Discount, and Promotions Capabilities

Value Added Services

Retail Industry Solutions

Accurate Order Fulfillment Status

Intuitive User Experience

Mobile Ready (Online & Offline)

Tailored Brand Experience

Channel Partner Collaboration (Distributors, Dealers, Agents)

Easy and Quick to Start

Global and Local

Common Retail Personas and Use Cases

Sales Associates
Focus on customer relationship using mobility tools
Check Inventory – multiple locations
Create customer home delivery orders
Fulfill customer in-store pickup order
Check customer profile and loyalty
Cross sell, up-sell, substitution
Customer service issues, returns, credits
Fulfillment / Inventory Team
Inventory fulfillment activities
Receive shipments
Process outbound deliveries
Inventory Audit, cycle counting
Same day / rapid order deliveries
Material Requirements Planning
Catalog Manager
Sales Trends and other analytics
Top selling products and low movement products
Maintain Product catalog
Maintain Product promotions and pricing
Allocations
Store Manager
All Sales Associate features
Inventory Overview
Inventory replenishment
Sales Trends and other analytics
Fulfillment rules
Reports and dashboards
Channel Partners
Collaborate with Dealers/Distributors/Agents
Create Orders
Check Inventory
360 view of customers
Collaborate with corprorate associate
Customer Service Agent
Customer service functions
Create Orders
Create Return
Check Order status
Check order history
Collaborate with channel partners, 3PL network, etc